Reads Property Developments Limited customer privacy notice.
This privacy notice tells you what to expect us to do with your personal information.
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· Who we share information with
· Sharing information outside the UK
Post
Reads Property Developments, Suite D, Diss Business Park, Hopper Way, Diss, Norfolk, IP22 4GT, GB
Telephone
01379 650577
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
· Names and contact details
· Addresses
· Payment details (including card or bank information for transfers and direct debits)
· Account information
· Identification documents
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
· Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
· Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
· In order to provide key information of what we can offer customers, we require certain information from them to do so should they wish to proceed, without this information we are unable to give them accurate information. Should we enter into a legal contract with them, their information is used for the purpose of forming a legal contract, sending invoices/statements & being able to contact them about the service provided to them.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
· Directly from you
· Publicly available sources
· Credit reference agencies
· Providers of marketing lists and other personal information
How long we keep information
Contract information: when you engage in a contract with us for goods and services, we retain that information for six years following the end of the financial year in which you placed your order, in accordance with our legal obligation to keep records for tax purposes or until the end date of services provided to you.
Correspondence and enquiries: when you make an enquiry or correspond with us for any reason, whether by email or via our contact form or by phone, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 36 further month(s), after which point we will delete your information.
Who we share information with: Data processors
Xero UK
This data processor does the following activities for us: Accountancy software
Re-leased
This data processor does the following activities for us: SAAS property management software
Dropbox/Office 365
This data processor does the following activities for us: Remote file storage
Skedda
This data processor does the following activities for us: Online booking system
Stripe
This data processor does the following activities for us: Online payment system
GoCardless
This data processor does the following activities for us: Online payment system
Others we share personal information with
· Insurance companies
· Organisations we need to share information with for safeguarding reasons
· Professional or legal advisors
· Relevant regulatory authorities
· External auditors or inspectors
· Professional consultants
· Organisations we’re legally obliged to share personal information with
· Emergency services
Sharing information outside the UK
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Stripe
Category of recipient: Payment system
Country the personal information is sent to: USA
How the transfer complies with UK data protection law: UK Data Protection Act (UK GDPR)
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Last updated 25.02.2026